Grievance Redressal Mechanism

Vryfide Loans is committed to providing transparent and efficient grievance redressal for our customers. We ensure all complaints are addressed promptly and fairly.

RBI Complaint Redressal Guidelines Compliant

Our Grievance Redressal Process

We follow a structured 4-step process to ensure your concerns are addressed efficiently

1 Step

Lodge Complaint

Submit your grievance through our online portal, email, or phone. Provide all necessary details and supporting documents.

2 Step

Acknowledgement

Receive immediate acknowledgement with a unique complaint reference number for tracking purposes.

3 Step

Investigation

Our grievance officer investigates the matter thoroughly and contacts you for any additional information.

4 Step

Resolution

Receive a final resolution within stipulated timelines as per RBI guidelines. Escalate if unsatisfied.

Types of Grievances We Address

We handle various types of complaints related to our services and products

Loan Related Issues

  • Delayed loan processing or disbursement
  • Incorrect interest rate or EMI calculation
  • Unauthorized charges or fees
  • Issues with loan restructuring
  • Prepayment or foreclosure problems

Credit Card Complaints

  • Unauthorized transactions
  • Billing disputes or errors
  • Reward points miscalculation
  • Card delivery delays
  • Unauthorized annual fees

Service Issues

  • Poor customer service
  • Delayed response to queries
  • Misleading information
  • Technical glitches on platform
  • Website/app functionality issues

Privacy & Security

  • Data privacy concerns
  • Unauthorized data sharing
  • Security breaches
  • Marketing communication preferences
  • Consent management issues

Submit Your Grievance

File your complaint online with our secure grievance submission system

Grievance Submission Form

Please fill in all required details accurately to help us process your complaint efficiently.

Individual Complaint
Business Complaint
Privacy Complaint

Click to upload or drag & drop files here

Supports PDF, JPG, PNG up to 10MB

Note: We will acknowledge your complaint within 24 hours and aim to resolve it within 7 working days as per RBI guidelines.

Important: All privacy complaints are handled with strict confidentiality. We adhere to data protection regulations and will investigate your concern promptly.

Grievance Resolution Timeline

We adhere to strict timelines as per regulatory guidelines for complaint resolution

Complaint Submission

Day 0

You submit your grievance through our portal. You receive immediate acknowledgement with a unique complaint ID for tracking.

Initial Review

Within 24 Hours

Our grievance officer reviews your complaint and may contact you for additional information or clarification.

Investigation & Analysis

Day 1-3

Thorough investigation of your complaint involving relevant departments. We examine all evidence and documentation.

Resolution Proposed

Day 4-7

We propose a resolution based on our findings. You'll receive detailed communication about the proposed solution.

Final Resolution

Within 30 Days (Max)

If you accept the resolution, we implement it immediately. If unsatisfied, you can escalate to higher authorities.

Contact Our Grievance Officer

Mr. Rajesh Kumar

Designation: Chief Grievance Officer

Experience: 15+ years in Banking & Financial Services

Role: Oversees all complaint resolution processes and ensures compliance with regulatory guidelines.

Direct Phone

+91 22 1234 5679

Grievance Email

grievance@vryfide.in

Office Address

B-741 Royal Palms, Aarey Road, Goregaon East, Mumbai 400063

Escalation Matrix

If you're unsatisfied with our resolution, you may escalate to:

  • Level 1: Grievance Officer (within 30 days)
  • Level 2: Appellate Authority (within 30 days of Level 1 response)
  • Level 3: Banking Ombudsman/RBI (if unresolved after Level 2)